Help centre
How can we help?
Answers to what people ask us most. Can’t find yours? Message us on WhatsApp.
Ordering
Where does Trintrin deliver?
Beirut and the Bekaa to start, with long trips between them. The app shows the shops that deliver to you.
Is there a minimum order?
Some shops set one. You see it on the shop’s page before you order.
Can I cancel an order?
Yes, in the app, until the shop accepts it. After that, call the shop.
Paying
How do I pay?
Cash at the door. The total you see before ordering is the one you pay.
Dollars or lira?
Prices are in dollars, with the amount in lira at today’s rate shown next to them.
What is the delivery fee?
It depends on the distance. You see it, with the total, before you confirm.
Sending an item
What can I send?
Anything legal and safe to carry: documents, bags, boxes, even furniture on a pickup. Not cash, weapons or anything dangerous.
Who sees my address?
Until a driver takes your item, drivers only see the pin, what it is and the fee — not your address or phone.
How is the fee set?
You offer it. Choose a courier yourself, or let the first driver nearby take it.
Your account
How do I sign in?
With your phone number. We send a code by text message; there is no password.
How do I delete my account?
In the app: Account, then Delete account. Your personal data is erased.
Talk to us
Our WhatsApp line opens with the app. Until then, ask the shop or driver you are dealing with.